Refund & Cancellation Policy

Almost everything on SkillNexa.ai is free — the learning tracks, graded coding tasks, aptitude practice, mock interviews, your resume and your readiness score.

The paid items are individual unlocks: a learning module in one of the advanced AI tracks, or a single hard interview problem. Each is a one-time purchase that is yours permanently. Nothing auto-renews, nothing expires, and no card is stored or charged again.

Because there is no recurring charge, there is no subscription to cancel. You will never be billed a second time for something you bought once, and you do not need to take any action to stop future charges — there are none.

If a monthly plan is offered in future, it will be cancellable from your account at any time, and access will continue to the end of the period you have already paid for.

We refund, without argument, in these cases:

• You were charged twice for the same thing. The duplicate is refunded in full.
• You paid and did not receive access. If a payment succeeded but the module or problem did not unlock, we will either unlock it immediately or refund it — your choice.
• You were charged a different amount than the price shown before you confirmed.
• The payment was not made by you. Tell us and we will refund it and secure the account.
• We withdrew the content you bought, and you had not finished it.

You do not need to explain yourself for any of the above. Email info@decodesoftwaretech.in with the invoice number from your receipt.

A paid unlock delivers immediately and permanently, and the material cannot be returned once it has been read. So we do not refund simply because you changed your mind after working through the content.

Specifically, we do not refund a module or problem you have already opened and worked through, and we do not refund on the grounds that a score did not improve or that a job did not follow — our terms are explicit that we do not promise employment.

Before you buy anything on a paid track, the first three modules of every skill are free. That is deliberate: it is half a subject, and it exists so you can judge the teaching before paying rather than relying on a refund afterwards.

If a payment fails, nothing is charged and nothing needs refunding. Occasionally a bank shows a debit for a failed payment — that is an authorisation hold, not a charge, and it is released by your bank, usually within five to seven working days.

If a hold has not cleared after seven working days, email us with the date and amount and we will confirm from our side whether we received anything at all.

Email info@decodesoftwaretech.in from the address on your SkillNexa.ai account, quoting the invoice number on your receipt. You do not need a form.

We reply within two working days, and we will tell you plainly whether the refund is approved and why. Our hours are Monday to Friday, 10am – 6pm IST.

Approved refunds are issued to the original payment method only — the same card, UPI ID or bank account. We cannot redirect a refund elsewhere, which is a fraud-prevention rule rather than a preference.

We initiate the refund within two working days of approving it. Your bank then takes its own time to post it, typically five to seven working days, and up to ten for some cards. The delay after we initiate it is the bank’s, and we cannot shorten it — but we can give you the refund reference to quote to them.

Refunds are made in Indian Rupees for the amount charged. Any difference caused by an exchange rate or a fee charged by your own bank is outside our control.

If something looks wrong, please email us first. We would rather refund you in two days than contest a chargeback for two months, and raising one with your bank before contacting us tends to freeze the payment while it is investigated — which delays the money reaching you.

SkillNexa.ai · info@decodesoftwaretech.in · +91 8903361685
Monday to Friday, 10am – 6pm IST

Full details, including our address, are on our contact page. Prices are listed on our pricing page.